Frequently Asked Questions

Have a question we didn't cover?
Please e-mail help@agts.com or contact the AGTS Registrar at 480-967-7544 x21 (800-970-1270 x21 outside the Phoenix metro area).


Who/what is AGTS? -- click here

How do I register for a workshop?

  • You can use our on-line registration form.
  • Call the AGTS Registrar at 480-967-7544 x21 (800-970-1270 x21 outside the Phoenix metro area).
  • Use the registration form in the AGTS course catalog.

How soon before a workshop starts can I register?
You can register as soon as the workshop becomes available and as late as the day before a workshop. We recommend you register early to assure yourself a seat and to reduce the risk of a class being cancelled. You need to register before you can attend.

How do I register more than one person for a particular workshop?

  • You can use our on-line registration form.
  • Call the AGTS Registrar at 480-967-7544 x21 (800-970-1270 x21 outside the Phoenix metro area).
  • Use the registration form in the AGTS course catalog.

How will I know my registration is confirmed?
If you register using the on-line registration form, you will receive a form confirmation on your screen. You will also receive an e-mail confirmation when your registration has been processed. If you do not receive an e-mail confirmation after submitting your registration, please contact the AGTS Registrar at 480-967-7544 x21 (800-970-1270 x21 outside the Phoenix metro area).

How do I bring a workshop to my organization?
All AGTS workshops on this site (as well as other topics not listed) can be offered on an in-house basis at your organization. This is often the preferred method if you wish to have a topic tailored specifically to your situation and/or to have intact work groups attending training together. Contact katrinak@agts.com or call 877-337-7681 for more information about this option.

How do I know the dates and times for a workshop?
When you view a workshop outline at our website or in the AGTS catalog, the dates and times will be listed just below the outline. If you have any questions, please contact the AGTS Registrar at 480-967-7544 x21 (800-970-1270 x21 outside the Phoenix metro area) or e-mail comments@agts.com.

What if I have to miss a class in which I am enrolled?
Cancellations must be received three working days prior to the workshop (Academies and multiple-day sessions require five working days notice prior to the first class). Cancellations after the deadline are subject to the full fee. Substitution of one employee for another can be made at any time. You will be given a cancellation number when you call to cancel. Keep this number handy -- it will be your proof of an on-time cancellation.

How do I pay for a workshop?
We require payment in advance for the workshops in which you are enrolled. (Exception: AGTS members- See the member list.) Payments can be made with a credit card or check prior to the workshop. We do not accept payment at the workshop.

How do I find the location of a workshop?
When you view a workshop online at our website or in the AGTS catalog, the location is listed at the bottom with the dates and times. Follow this link for a map and driving directions.

What should I wear?
Casual business attire is appropriate. Note: Since room temperatures vary, you may want to bring a light jacket or sweater.

Is lunch provided?
We ask that you make your own arrangements for lunch. Lunch breaks are usually an hour. Your instructor will be able to tell you of restaurants in the area.

What if I require special accommodations because of a disability?
If you are covered under the Americans With Disabilities Act and need special accommodation to attend any of our AGTS workshops, please let us know at the time of registration. We are always happy to provide reasonable accommodation.

How are faculty chosen? click here for more info.

What are Continuing Education Units (CEU's)? - click here for more info on special accreditations and filiations.

How do I request a course catalog?
You can fill out the request for catalog form or call the AGTS Registrar at 480-967-7544 x21 (800-970-1270 x21 outside the Phoenix metro area).

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