Dr. Pat Gangi is an advocate for ethical champions in the workplace.  She hones in on the vital aspects of creating an ethical culture--and shows how they provide a foundation for improving employee recruitment and retention, as well as internal and external customer service.

Dr. Gangi is an active professional member of the National Speakers Association and an award-winning Distinguished Toastmaster (DTM). She speaks to organizations on workplace ethics, influencing workplace change through “positive politics,” and how to deliver emotionally intelligent customer service.

As an expert instructional designer, Pat Gangi creates and facilitates customized workshops and seminars to meet each client's unique performance improvement needs. And, her work gets results! A customer service learning system she helped design for a major international hotel chain had a statistically significant positive impact on guest retention. The program has since been distributed in 11 different languages.

Prior to founding her private consulting and training firm in 1994, Dr. Gangi served for six years as Director of Management Development, Quality Improvement and Training for a renowned 5-star Arizona resort and spa.  She has also worked as the Manager of Education Services for a computer systems provider for the legal industry.

Dr. Gangi holds a doctorate in Instructional Design from Arizona State University and has completed the Josephson Institute Ethics Program for Public Administrators and Managers. 

Some of the courses taught by Pat Gangi include:

• Building Healthier Work Relationships^TM

• Ethics

• Leading Effective Meetings

• Overcoming Stage Fright

• Preventing Harassment in the Workplace

• Positive Politics