CEUs: 0.60

Fee: $209 ($169 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 12/07/10
Time: 8:00am-4:00pm
New Location: Ottawa Phoenix Campus, 10020 N 25th Dr, Room 2050, Phoenix, AZ 85021

Date: 6/14/11
Time: 8:00am-4:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

• Communication/People Skills

If you listen to interactions in today’s workplace, more often than not you’ll hear every communication style in the book except true assertive communication.  People either suffer in silence, beat around the bush, or jump down somebody’s throat. Rarely will you hear people state clearly, calmly, and without defensiveness or manipulation what it is they want or need.  And who can blame them?  They don’t know how! 

Assertiveness skills aren’t taught in school and good role models are few and far between.  But there is help.  In this one-day session, you’ll learn methods to maximize the chance of getting what you want without unduly jeopardizing relationships. All it takes is an introduction to the skills and practice, practice, practice!

Length:  One 8-hour session

Instructor:  Drury

Who should attend: This course is appropriate for employees taking their first training in this area or who have had previous exposure to the topic but want a good refresher.

Benefits:

• Improved “people skills.”

• Increased cooperation from others.

• Higher self-esteem and greater self-confidence.

• Great respect from co-workers, management, and family.

Learning Outcomes:

By the end of this program, you will be able to:

• Describe your communication style and how it impacts others.

• Explain the difference between assertive, aggressive, and passive behavior.

• Adapt your behavior for more successful interactions.

• Give constructive criticism.

• Use assertiveness skills to resolve conflict.

Program Outline:

I.          Developing an assertive style in the workplace

            A.         What is aggressive, assertive, and passive style?

            B.           Non-verbal aspects of communication

            C.         Identifying your communication style

            D.         Adapting your style to the behavior of others

            E.         Handling aggressive people

II.          Barriers to assertiveness

            A.         Unplugging “hot” buttons

            B.         Avoiding power struggles

            C.         Protecting yourself from negativity

III.         Tools for building positive interaction

            A.         Active listening

            B.         Stroking

IV.        Assertive strategies for resolving people problems

            A.         Separating facts and assumptions

            B.         Motivating others to correct a problem

            C.         Using “muscle level” to bring about change

            D.         Using the DESC script

            E.         Dealing with criticism directed at you

V.         Assertive approaches for dealing with your boss

VI.        Assertive techniques for dealing with resistance

VII.       Applying assertive communication skills to conflict resolution.