CEUs: 0.35

Fee: $209 ($169 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 10/14/10
Time: 8:00am-12:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

Related Topics (Management Development / Supervisor):

• THE SUPERVISOR'S ACADEMY

• Introduction to Supervision

• Coaching for Excellence (See SUPERVISOR'S ACADEMY)

• Controlling Gossip

• Critical Thinking

• Discipline (See SUPERVISOR'S ACADEMY)

• Effective Delegation (See SUPERVISOR'S ACADEMY)

• Effective Problem Solving and Decision Making

• Equal Employment Opportunity (See SUPERVISOR'S ACADEMY)

• Essential One-Minute Manager

• Improving Communication and Understanding between Generations in the Workplace

• Initiating and Managing Change (See SUPERVISOR'S ACADEMY)

• Is Supervision in Your Future?

• Leading Effective Meetings

• Managing Employee "Attitude" Problems

• Managing Off-Site Employees

• Mastering Change (See SUPERVISOR'S ACADEMY)

• Motivating and Retaining Employees

• Peer to Boss without the Fallout

• Performance Management (See SUPERVISOR'S ACADEMY)

• Positive Politics

• Selection Interviewing (See SUPERVISOR'S ACADEMY)

• Situational Leadership

• Talking Points©

Even in difficult times—times of change, fear, and insecurity— it is possible to build trust and improve morale.  In this half-day program you will learn proven principles and practices that lead to a positive team climate.

Length:  One 4-hour session

Instructor:  Royal

Who should attend: Managers, supervisors, and team leaders—anyone responsible for building and maintaining a positive, productive workplace.

Benefits:

• Greater confidence in your ability to lead in difficult times.

• Improved trust and morale.

• A more positive, productive workplace.

Learning Outcomes:

By the end of this program, you will be able to:

• Recognize the key elements of trust in a work team.

• Explain the 4 trust-building questions every supervisor must ask.

• Use an inventory to assess the team climate.

• Identify at least 3 ways to improve trust and morale in your work unit.

• Implement a trust-building action plan back on the job.

Program Outline:

I.          The dynamics of trust and morale

            A.         What is trust?

            B.         Why is trust important and how does it get lost?

            C.         The benefits of a high-trust climate

            D.         How trust and morale are related

II.          A deeper look at trust

            A.         The Interaction of our beliefs and trust

            B.         Trusting ourselves and others

            C.         Essential factors for trust and morale to flourish

III.         Building/rebuilding trust

            A.         Assessing your team’s trust climate

            B.         Four critical supervisory behaviors

            C.         First steps and action planning

            D.         How to sustain trust-building efforts