CEUs: 0.35

Fee: $209 ($169 member)

Watch for upcoming dates!

• THE SUPERVISOR'S ACADEMY

• All I Said Was...Avoiding Unintended Insults, Injuries and Slights in Today's Diverse Workplace

• Ethics

• How to Be an Effective Member of a Diverse Workplace

• Preventing Harassment in the Workplace

• Sexual Harassment, Prevention

• Valuing and Managing Diversity

• Violence in the Workplace

• See also Conflict Management and Mediation Section

Studies show that nearly one third of all employees in the American workplace experience bullying and that bullying is on the rise. This important class covers how to identify, prevent, and respond to bullying at work.  It examines the adverse consequences to employers if bullying is not adequately addressed as well as the differences between bullying and unlawful harassment.

Case illustrations will be used to stimulate discussion and ensure that participants are prepared to effectively manage bullying back on the job.

Length:  One 4-hour session

Instructor:  Grace

Who should attend: Supervisors and other personnel who are responsible for proactively managing bullying, harassment and other workplace tensions.

Benefits:

• Reduced tensions, complaints and litigation.

• Reduced turnover and absences.

• Increased productivity and morale.

• Greater confidence in your ability to provide employees with a hostile-free work environment.

Learning Outcomes:

By the end of this program, you will be able to:

• Define and recognize bullying as distinguished from other forms of workplace hostility, including harassment.

• Respond appropriately to allegations or occurrences of bullying.

• Identify specific actions to take for preventing or eliminating bullying in the workplace.

Program Outline:

I.          Definition and illustrations of bullying behavior

II.          Differences between bullying and other forms of hostile workplace behavior

                        A.         How bullying affects people and work

                        B.         The boundaries created by policy rather than law

                        C.         Who are the bullies, targets, and victims

III.         Preventing, eliminating, and responding to bullying

                        A.         Identifying appropriate actions

                        B.         Developing an action plan for immediate use