CEUs: 0.60  

Fee: $209 ($169 member)

Date: 6/19/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

In today’s challenging and busy work environment, interpersonal conflict is almost certain to occur.   When conflict arises, our emotions sometimes get the better of us, and we do or say things that make matters worse.

In this fast-paced workshop, you will learn proven techniques to help you communicate effectively during conflict and approach situations with confidence in your ability to handle any situation.

Length:  One 8-hour session

Instructor:  Temme

Who should attend: All employees will benefit from attending this class.

Benefits:

• Improved relationships.

• Increased productivity.

• Less stress.

• Greater job and career satisfaction.

Learning Outcomes:

By the end of this program, you will be able to:

• Identify the major causes of conflict.

• Know the different levels of conflict.

• Identify the most effective ways to confront conflict.

• Learn to control emotions when confronting conflict.

• Learn to communicate more effectively to resolve conflict.

Program Outline:

I.          The Emotion of conflict

II.          The relationship building model

III.         Dealing with conflict when solving problems and making decisions

IV.        Learning to communicate during a conflict

V.         Dealing with emotional people during a conflict

VI.        Dealing with your own emotions

VII.       Chronic anger and stress

VIII.       Handling conflict associated with change

IX.         Summary and action planning