Conflict, Confrontation, and Communication: Essential Workplace Skills for the 21st Century Code: COM275   

CEUs: 0.60  

Fee: $209 ($169 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

To Register


Date: 9/29/10
Time:
8:00am-4:00pm
New Location:
Ottawa Phoenix Campus, 10020 N 25th Dr, Room 2050, Phoenix, AZ 85021


Date: 6/15/11
Time:
8:00am-4:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040


Bring this program to your organization. It can be customized to meet your specific needs. Call 480-967-7544 for details or e-mail Katrina.


Related Topics (Conflict Management and Mediation):

 

 

In today’s challenging and busy work environment, interpersonal conflict is almost certain to occur.   When conflict arises, our emotions sometimes get the better of us, and we do or say things that make matters worse.

In this fast-paced workshop, you will learn proven techniques to help you communicate effectively during conflict and approach situations with confidence in your ability to handle any situation.

Length:  One 8-hour session

Instructor:  Temme

Who should attend: All employees will benefit from attending this class.

Benefits:

  • Improved relationships.

  • Increased productivity.

  • Less stress.

  • Greater job and career satisfaction.

Learning Outcomes:

By the end of this program, you will be able to:

  • Identify the major causes of conflict.

  • Know the different levels of conflict.

  • Identify the most effective ways to confront conflict.

  • Learn to control emotions when confronting conflict.

  • Learn to communicate more effectively to resolve conflict.

Program Outline:

I.          The Emotion of conflict

II.          The relationship building model

III.         Dealing with conflict when solving problems and making decisions

IV.        Learning to communicate during a conflict

V.         Dealing with emotional people during a conflict

VI.        Dealing with your own emotions

VII.       Chronic anger and stress

VIII.       Handling conflict associated with change

IX.         Summary and action planning

  Home | To Class List | To Register