| Conflict, Confrontation, and Communication: Essential Workplace Skills for the 21st Century |
Code:
COM275 CEUs: 0.60 Fee: $209 ($169 member) Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.)
Date:
9/29/10
Date:
6/15/11 Bring this program to your organization. It can be customized to meet your specific needs. Call 480-967-7544 for details or e-mail Katrina. Related Topics (Conflict Management and Mediation):
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In today’s challenging and busy work environment, interpersonal conflict is almost certain to occur. When conflict arises, our emotions sometimes get the better of us, and we do or say things that make matters worse. In this fast-paced workshop, you will learn proven techniques to help you communicate effectively during conflict and approach situations with confidence in your ability to handle any situation. Length: One 8-hour session Instructor: Temme Who should attend: All employees will benefit from attending this class. Benefits:
Learning Outcomes: By the end of this program, you will be able to:
Program Outline: I. The Emotion of conflict II. The relationship building model III. Dealing with conflict when solving problems and making decisions IV. Learning to communicate during a conflict V. Dealing with emotional people during a conflict VI. Dealing with your own emotions VII. Chronic anger and stress VIII. Handling conflict associated with change IX. Summary and action planning |
