CEUs: 0.60     

Related Topics (Management Development / Supervisor):

• THE SUPERVISOR'S ACADEMY

• Introduction to Supervision

• Building and Maintaining Trust and Morale

• Coaching for Excellence (See SUPERVISOR'S ACADEMY)

• Critical Thinking

• Discipline (See SUPERVISOR'S ACADEMY)

• Effective Delegation (See SUPERVISOR'S ACADEMY)

• Effective Problem Solving and Decision Making

• Equal Employment Opportunity (See SUPERVISOR'S ACADEMY)

• Essential One-Minute Manager

• Improving Communication and Understanding between Generations in the Workplace

• Initiating and Managing Change (See SUPERVISOR'S ACADEMY)

• Is Supervision in Your Future?

• Leading Effective Meetings

• Managing Employee "Attitude" Problems

• Managing Off-Site Employees

• Mastering Change (See SUPERVISOR'S ACADEMY)

• Motivating and Retaining Employees

• Peer to Boss without the Fallout

• Performance Management (See SUPERVISOR'S ACADEMY)

• Positive Politics

• Selection Interviewing (See SUPERVISOR'S ACADEMY)

• Situational Leadership

• Talking Points©

A certain amount of gossip is human nature but if it goes unchecked it can cause serious damage to productivity, morale, teamwork, and trust.  Malicious gossip—referred to by some as “hidden violence”—can even be grounds for lawsuits.

Length:  One 8-hour session

Instructor:  Welch-McGrath

Who should attend: Managers, supervisors, and team leads concerned with productivity and morale issues caused by workplace gossip.

Benefits:

• A healthier work environment.

• Higher morale and productivity.

• Reduced turnover.

• Lowered litigation risk.

Learning Outcomes:

By the end of this program, you will be able to:

• Differentiate between “harmless” gossip and malicious or destructive gossip.

• List the underlying factors that allow malicious gossip to gain a foothold in the workplace.

• List the toxic impacts gossip has on individuals and the work environment.

• Resist becoming part of the gossip mill.

• Confront people who gossip in a positive manner.

• Build a gossip-resistant workplace.

Program Outline:

I.     What is gossip?

     A.   Definition

     B.   Personal assessment

II.    Toxic results

     A.   Company

     B.   Team

     C.   Individual

III.  Reasons people gossip

IV.  Patterns of gossip

     A.   How does it spread?

     B.   Is it ever good?

V.   Methods for resolving gossip

     A.   Confronting

     B.   Mutual respect model

     C.   Trust cycle

     D.   Guidelines for office behavior

VI.  Handling the fallout of gossip

     A.   Diffusing emotions

     B.   Rebuilding relationships.  

     C.   Enhancing self-esteem (yours/others)

VII.Action plan

          1.        Developing ground rules

          2.        Individual contracting

          3.        Guidelines for individual/organizational behavior