Creating User-Friendly Policies and Procedures

CEUs: 0.60

Fee: $239 ($199 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 3/9/11
Time: 8:00am-4:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

• Business English and Grammar Review

• Business Writing

• Editing and Proofreading Skills

• E-mail

• Technical Writing Skills

• Writing for the Web

As more and more long-time employees are leaving the organization, it is even more important than ever to have the skills to capture tasks and protocols in written policies and procedures. In this one-day program, you will learn proven methods for capturing the ideas, concepts, and processes generated by daily business operations.  You'll use formats and techniques to create policies and procedures that are easy to understand and apply.

Length:  One 8-hour session

Instructor:  Cramer

Who should attend: Anyone who writes or reviews policy and/or procedure documents.

Benefits:

• Clear, concise, and comprehensive policies and procedures.

• Greater compliance and fewer operational errors.

• Greater standardization and consistency in operations.

Learning Outcomes:

By the end of this program, you will be able to:

• Explain the need for and difference between policies, procedures, and other types of documentation.

• Perform a task analysis to identify procedural steps.

• Recognize correct formats for preparing policies, procedures, and other forms of documentation.

• Use clear and concise writing and editing techniques.

Program Outline:

I.          Different kinds of documentation

            A.         Directives

            B.         Policies

            C.         Procedures

            D.         Training

            E.         Others

II.          Task analysis

III.         Other research methods

IV.        Writing, rewriting, editing, and proofreading

V.         Writing as a team

Appendix:  Useful formats for different kinds of documentation