CEUs: 0.60

Participant comments from previous sessions:

"One of the best programs in the series. Role-play exercises were well designed and illustrated key points of the presentation. Very knowledgeable instructor."

"Gave real life examples of common problems in the workplace and we worked on practical solutions on how to handle them."

Related Topics (Management Development/Supervisory):

• Basic Supervisory Skills
• Breaking The Birthday Code©: How to Build Strong Multi-Generational Teams in Today's Diverse Workplace
• Motivating and Retaining Employees:
• Peer to Boss without the Fallout
• SUPERVISOR'S ACADEMY
• Coaching and Evaluating Performance
• Equal Employment Opportunity
• Managing Employee "Attitude" Problems
• Performance Management
• Selection Interviewing: Hiring the Right One the First Time
• Is Supervision in Your Future?
• Breaking the Birthday Code

Length: One 8-hour session

Instructor: Kanode

Who should attend: Supervisors and managers responsible for resolving employee problems and, when necessary, for taking corrective action.

• Develop your ability to resolve performance problems or conflicts through one-on-one discussions.
• Discover how successful corrective interventions increase productivity, improve morale, reduce employee turnover, and avoid grievances.

Learning Outcomes:
By the end of this program, you will be able to:

• Analyze the cause of a problem and determine if corrective action is needed.
• Describe techniques for more fully involving employees in resolving problems.
• Apply a systematic, effective problem-solving method.
• Identify communication techniques that minimize conflict and facilitate change.
• Apply effective disciplinary procedures and document actions properly.
• State when professional counseling assistance is required.

I. When corrective action is required

A. Five basic supervisory responsibilities
B. Five basic ways to solve employee problems
C. Supervisory counseling situations

II. Approaching the problem

A. Employee problems are hard to confront
B. What supervisors do with their problems

III. Understanding behavior

A. Principles of behavior
B. Recognizing behavior

IV. A six-step model for resolving problems with employees

A. Assess the situation
B. Define the problem
C. Analyze the cause of the problem

D. Develop an action plan for confronting the employee
E. Implement the action plan
F. Follow up

V. Documentation

A. Documentation checklist
B. Performance observation record
C. The ABC’s of documentation
D. The "Fact" file