CEUs: 0.40

Fee: $229 ($189 member)
Includes pre-class on-line assessment.

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 11/16/10
Time: 8:00am-2:00pm
New Location: Ottawa Phoenix Campus, 10020 N 25th Dr, Room 2050, Phoenix, AZ 85021

Date: 5/12/11
Time: 8:00am-2:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

• Anger Management 101

• Assertive Communication

• Building Healthier Work Relationships^TM

• Communicating Effectively In Crisis Situations

• Conflict, Confrontation, and Communication

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Effective Interpersonal Communication

• How to Get Along with People You Don't Like

• Improving Communication and Understanding Between Generations

• Influencing Skills

• Listening Skills

• Men and Women Working Together: A Gender Communication Workshop

• Talking Points©: Tips for Tough Conversations

• True Colors ®

• Understanding Non-Verbal Communication

• Understanding Yourself and Others

Emotional Intelligence (EQ) is the make-or-break factor in workplace success.  Research has shown that 58% of your job performance is related to how well you understand and manage your own emotions, how effectively you pick up on emotional cues from others, and  how well you use this information to build productive work relationships.

Everyone has the built-in capability to act with a high level of emotional intelligence, it’s just a matter of learning simple tools and techniques then committing to practice “six seconds at a time” until the skills become automatic.

In this introductory course you will learn about the three basic EQ competency areas:  Knowing Yourself (self-awareness), Choosing Yourself (self-management), and Giving Yourself (social awareness, and relationship management).  You'll begin to develop personal guidelines for expressing emotions in a way that will contribute to your success and satisfaction in the workplace. (Note:  Managers and leaders, see the EQ module of the Manager's Academy for the session tailored to your role.)

Length:  One 6-hour session

Instructor:  Gangi

Who should attend: Anyone who would like to enhance the quality of his/her relationships by developing the “people skills” called emotional intelligence (EQ).  (Note:  Managers and leaders, see the EQ module of the Manager's Academy for the session tailored to your role.)

Benefits:

• Improved relationships.

• Greater confidence in your ability to effectively manage emotionally-charged situations.

• Greater cooperation from others.

• Reduced stress and frustration.

• Greater value to your organization, family, and community.

Learning Outcomes:

By the end of this program, you will be able to:

• Explain what is meant by emotional intelligence (EQ) and why it is important to your career.

• Describe the Six Seconds EQ model and the science of emotion.

• List and practice the 8 core EQ competencies.

• Use the “6-Second Pause” to manage difficult emotions.

• Implement a personal EQ action plan.

Program Outline:

II.          Introduction: 

            A.         What is EQ?

                        1.         The Six Seconds model

                        2.         EQ competencies for workplace effectiveness

            B.         The business case for EQ

II.          Know Yourself

            A.         Brain soup:  the science of emotions

            B.         Competency 1:  Emotional literacy

            C.         Competency 2:  Recognizing triggers and self-defeating reactions

IV.        Choose Yourself

            A.         Competency 3:  Intentions and consequential thinking

            B.         Competency 4:  Naming and navigating emotions

            C.         Competency 5:  Optimism and EQ

            D.         Competency 6:  Drawing on intrinsic motivation

V.         Give Yourself

            A.         Competency 7:  The value of empathy

            B.         Competency 8:  Asserting a noble influence

VI.        Wrap Up

            A.         Recap key tools and techniques

            B.         Action planning your new EQ