CEUs: 0.60   

• THE SUPERVISOR'S ACADEMY

• Introduction to Supervision

• Building and Maintaining Trust and Morale

• Coaching for Excellence (See SUPERVISOR'S ACADEMY)

• Controlling Gossip

• Critical Thinking

• Discipline (See SUPERVISOR'S ACADEMY)

• Effective Delegation (See SUPERVISOR'S ACADEMY)

• Effective Problem Solving and Decision Making

• Equal Employment Opportunity (See SUPERVISOR'S ACADEMY)

• Improving Communication and Understanding between Generations in the Workplace

• Initiating and Managing Change (See SUPERVISOR'S ACADEMY)

• Is Supervision in Your Future?

• Leading Effective Meetings

• Managing Employee "Attitude" Problems

• Managing Off-Site Employees

• Mastering Change (See SUPERVISOR'S ACADEMY)

• Motivating and Retaining Employees

• Peer to Boss without the Fallout

• Performance Management (See SUPERVISOR'S ACADEMY)

• Positive Politics

• Selection Interviewing (See SUPERVISOR'S ACADEMY)

• Situational Leadership

• Talking Points©

The principles and practices of Ken Blanchard’s classic, The One-Minute Manager, make an excellent addition to any manager’s toolkit. You’ll learn the step-by-step fundamentals in this fast-paced, practical session.

Length: One 8-hour session

Instructor: Bunning

Who should attend: Anyone interested in learning and applying principles and practices outlined in Blanchard’s One-Minute Manager.

Benefits:

• Increased management effectiveness.

• Greater confidence in your ability to achieve goals through others.

• Increased credibility and professionalism.

Learning Outcomes:

By the end of this program, you will be able to:

• State the three separate conversations required of the One-Minute Manager.

• Describe why each conversation is needed.

• Identify the cue that indicates when each conversation should be held.

• List the easy-to-use steps of each conversation.

Program Outline:

I.     Management makes a difference

     A.   Review of the performance management cycle and how the One-Minute Manager helps

     B.   What research tells us about effective leaders

     C.   Employee attitudes that impact bottom-line results

     D.   How management supports (and hinders) employee effectiveness

II.    An overview of the One-Minute Manager

     A.   The background to the One-Minute Manager

     B.   Qualities of effective manager-employee conversations

     C.   One-minute goal setting: clarifying goals and standards of performance

     D.   One-minute praising: reinforcing good performance and showing appreciation

     E.   One-minute coaching: improving substandard performance

III.  Steps to delivering the three conversations with impact

     A.   Preparing and planning for contingencies

     B.   The well-planned agenda, in 60 seconds or less

     C.   Dealing with surprises

     D.   Learning and getting feedback for improvement

IV.  Apply the One-Minute Manager