CEUs: 0.35

Fee: $209 ($169 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 9/23/10
Time: 8:00am-12:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

Bring this program to your organization. It can be customized to meet your specific needs. Call 480-967-7544 for details or e-mail Katrina.

• Management Development: Single and Half-Day Events

Four different generations are coming together in today’s workplace.  Each has its own values and ways of looking at work and life.  These differences are often the cause of misunderstanding, difficult feelings, poor morale, and low productivity.

In this half-day program, you’ll learn key tips and techniques for improving communication and understanding between the generations.

Length:  One 4-hour session

Instructor:  Welch-McGrath

Who should attend: All managers, supervisors, team leaders, as well as others interested in improving communication between the generations in today’s workplace.

Benefits:

• Stronger, more cohesive teams.

• Increased productivity.

• Improved workplace morale.

Learning Outcomes:

By the end of this program, you will be able to:

• List the key characteristics of each generation.

• Motivate team members based on individual generational values.

• Communicate needs and wants in a manner that each generation understands.

• Build trust and respect across the generational lines.

Program Outline:

I.          Generational  types

            A.         Traditionalists

            B.         Baby Boomers

            C.         Generation Xers

            D.         Millennials

II.          Work styles

            A.         Management approach

            B.         Work structure

            C.         Reward system

            D.         Career goals

III.         Communication styles

            A.         Interpersonally

            B.         Feedback

            C.         Conflict resolution

IV.        Resolution

            A.         Mutual respect

            B.         Exercise

V.         Plan