| Improving Communication and Understanding between Generations in the Workplace |
Code: MGT493
CEUs: 0.35 Bring this program to your organization. It can be customized to meet your specific needs. Call 877-337-7681 for details or e-mail Katrina. Related Topics (Management Development/Supervisory):
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Four different generations are coming together in today’s workplace. Each has its own values and ways of looking at work and life. These differences are often the cause of misunderstanding, difficult feelings, poor morale, and low productivity. In this half-day program, you’ll learn key tips and techniques for improving communication and understanding between the generations. Length: One 4-hour session Instructor: Welch-McGrath Who should attend: All managers, supervisors, team leaders, as well as others interested in improving communication between the generations in today’s workplace. Benefits:
Learning Outcomes: By the end of this program, you will be able to:
Program Outline: I. Generational types A. Traditionalists B. Baby Boomers C. Generation Xers D. Millennials II. Work styles A. Management approach B. Work structure C. Reward system D. Career goals III. Communication styles A. Interpersonally B. Feedback C. Conflict resolution IV. Resolution A. Mutual respect B. Exercise V. Plan
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