CEUs: 0.35

Bring this program to your organization. It can be customized to meet your specific needs. Call 877-337-7681 for details or e-mail Katrina.

Related Topics (Management Development/Supervisory):

• Basic Supervisory Skills
• Motivating and Retaining Employees
• Peer to Boss without the Fallout
• Controlling Gossip
• SUPERVISOR'S ACADEMY
• Coaching and Evaluating Performance
• Discipline & Corrective Action
• Equal Employment Opportunity
• Managing Employee "Attitude" Problems
• Performance Management
• Selection Interviewing: Hiring the Right One the First Time
• Is Supervision in Your Future?

Four different generations are coming together in today’s workplace.  Each has its own values and ways of looking at work and life.  These differences are often the cause of misunderstanding, difficult feelings, poor morale, and low productivity.

In this half-day program, you’ll learn key tips and techniques for improving communication and understanding between the generations.

Length:  One 4-hour session

Instructor:  Welch-McGrath

Who should attend: All managers, supervisors, team leaders, as well as others interested in improving communication between the generations in today’s workplace.

Benefits:

• Stronger, more cohesive teams.

• Increased productivity.

• Improved workplace morale.

Learning Outcomes:

By the end of this program, you will be able to:

• List the key characteristics of each generation.

• Motivate team members based on individual generational values.

• Communicate needs and wants in a manner that each generation understands.

• Build trust and respect across the generational lines.

Program Outline:

I.          Generational  types

            A.         Traditionalists

            B.         Baby Boomers

            C.         Generation Xers

            D.         Millennials

II.          Work styles

            A.         Management approach

            B.         Work structure

            C.         Reward system

            D.         Career goals

III.         Communication styles

            A.         Interpersonally

            B.         Feedback

            C.         Conflict resolution

IV.        Resolution

            A.         Mutual respect

            B.         Exercise

V.         Plan