CEUs: 0.60

Fee: $209 ($169 member)

Date: 5/13/09
Time: 8:00am-4:00pm
Location: Tempe - AGTS Learning Center

Related Topics (Management Development/Supervisory):

• Breaking The Birthday Code©: How to Build Strong Multi-Generational Teams in Today's Diverse Workplace
• Motivating and Retaining Employees:
• Peer to Boss without the Fallout
• Controlling Gossip
• SUPERVISOR'S ACADEMY
• Coaching and Evaluating Performance
• Discipline & Corrective Action
• Equal Employment Opportunity
• Managing Employee "Attitude" Problems
• Performance Management
• Selection Interviewing: Hiring the Right One the First Time
• Is Supervision in Your Future?
• Breaking the Birthday Code

Supervision can be highly rewarding or it can be stressful and disappointing—the difference lies in a few key skills and a basic understanding of what does and doesn’t work.    In this one-day program you’ll learn all you need to know to get off on the right foot.

Length:  One 8-hour session

Instructor:  Royal

Who should attend: All front-line supervisors and those aspiring to become supervisors.

Benefits:

• Feel confident in your ability to manage others successfully.

• Increase group productivity and job satisfaction.

• Become more valuable to your organization.

Learning Outcomes:

By the end of this program, you will be able to:

• Describe the responsibilities of a supervisor.

• Identify your leadership style.

• Organize and plan your work to accomplish work unit goals.

• Delegate effectively.

• Coach employees for improved performance and behavior.

• Create a motivational climate that promotes employee initiative.

Program Outline:

I.          The nature of supervision

            A.         Five major responsibilities

            B.         Unique challenges for the new supervisor

            C.         Your leadership role

                        a.         Your leadership style

                        b.         What leaders do

II.          Planning and organizing the work

            A.         Learn to plan, organize, direct, and control the work

            B.         Boundaries--when to “take charge” and when to leave it to your employees

III.         Delegating for results

            A.         Steps for success

            B.         Deciding what to delegate

IV.        Motivating for performance

            A.         Creating a motivating work environment

            B.         Obstacles to achieving motivation

            C.         Two easy-to-do methods to motivate

VII.       Coaching—How to talk to employees about their performance

            A.         Using an easy five-step model

            B.         Best phrases to use to ensure a successful coaching session

            C.         How to get employees to follow through