CEUs: 0.60

Fee: $209 ($169 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 9/28/10
Time: 8:00am-4:00pm
New Location: Ottawa Phoenix Campus, 10020 N 25th Dr, Room 2050, Phoenix, AZ 85021

Date: 5/19/11
Time: 8:00am-4:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

• Management Development: Single and Half-Day Events

Supervision can be highly rewarding or it can be stressful and disappointing. The difference lies in a few key skills and a basic understanding of what does and doesn’t work. In this one-day "survival skills" program, you’ll learn all you need to know to get off on the right foot.

Length:  One 8-hour session

Instructor:  Royal

Who should attend: All front-line supervisors and those aspiring to become supervisors.

Benefits:

• Feel confident in your ability to manage others successfully.

• Increase group productivity and job satisfaction.

• Become more valuable to your organization.

Learning Outcomes: By the end of this program, you will be able to:

• Describe the responsibilities of a supervisor.

• Organize and plan your work to accomplish work unit goals.

• Delegate effectively.

• Coach employees for improved performance and behavior.

Program Outline:

I.          The nature of supervision

            A.         Five major responsibilities

            B.         Unique challenges for the new supervisor

            C.         Your leadership role—what  leaders do              

II.          Planning and organizing the work

            A.         Learn to plan, organize, direct, and control the work

            B.         Boundaries—when  to “take charge” and when to leave it to your employees

III.         Delegating for results

            A.         Steps for success

            B.         Deciding what to delegate

IV.        Coaching—how  to talk to employees about their performance

            A.         Using an easy five-step model

            B.         Best phrases to use to ensure a successful coaching session

            C.         How to get employees to follow through

V.         Action planning for skill development