Managing Employee Attitude Problems Code: SUP354     

CEUs: 0.60

Bring this program to your organization. It can be customized to meet your specific needs. Call 877-337-7681 for details or e-mail Katrina.

Related Topics (Management Development/Supervisory):


Length: One 8-hour session

Instructor: Welch-McGrath

Who should attend: All supervisors, team leaders, and managers.

Benefits:
  • Lessen your frustration and improve your effectiveness in confronting on-the-job attitude problems.
  • Learn to handle problems once and for all rather than having them bounce back after being addressed.

Learning Outcomes:

By the end of this program, you will be able to:

  • Identify the most common attitude problems encountered on the job.
  • Define criteria for detecting attitude problems before they escalate.
  • Demonstrate specific techniques for dealing with each type of attitude problem.
  • Implement an action plan for dealing with attitude problems in your workplace.

Program Outline:

I.    Define "types" of attitude problems

II.    What can be done about an attitude problem?
        A. Causes and effects
        B. Three powerful techniques for troubleshooting attitude problems
        C. When termination is the best solution

III.    Preventing attitude problems
        A. Attitude indicators in the selection interview
        B. On-the-job warning signals that a problem is brewing
        C. Leadership and problem prevention
        D. The working climate
        E. Understanding and managing people differences

IV.    Action planning for your situation

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