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Length:
One 8-hour session
Instructor:
Welch-McGrath
Who should attend:
All
supervisors, team leaders, and managers.
Benefits:
- Lessen your frustration and improve your
effectiveness in confronting on-the-job attitude problems.
- Learn to handle problems once and for all
rather than having them bounce back after being addressed.
Learning Outcomes:
By the end of this program, you will be able to:
- Identify the most common attitude problems
encountered on the job.
- Define criteria for detecting attitude
problems before they escalate.
- Demonstrate specific techniques for dealing
with each type of attitude problem.
- Implement an action plan for dealing with
attitude problems in your workplace.
Program Outline:
I. Define "types" of attitude problems
II. What can be done about an attitude
problem?
A. Causes and effects
B. Three powerful techniques for
troubleshooting attitude problems
C. When termination is the best
solution
III. Preventing attitude problems
A. Attitude indicators in the
selection interview
B. On-the-job warning signals that a
problem is brewing
C. Leadership and problem prevention
D. The working climate
E. Understanding and managing people
differences
IV. Action planning for your situation
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