CEUs: 0.60

Fee: $209 ($169 member)

Di$counts for multiple enrollments! Enroll 3 people in the same session at the regular price, get a 4th FREE! (Does not apply to academies or multiple-day classes. Discounts must be requested at the time of registration.) 

Date: 9/28/10
Time: 8:00am-4:00pm
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

• Management Development: Single and Half-Day Events

• Productivity--Organizational Practices

Handling employee issues is a difficult aspect of management and supervision.   Adding the component of having employees off-site makes the challenges much greater.  This seminar will help you enhance your leadership skills from a distance, assess problems accurately, efficiently solve problems, and help employees to be self-motivated and work autonomously. 

Length:  One 8-hour session

Instructor:  Welch-McGrath

Who should attend: Managers and supervisors who have employees that work in another area or branch; reside in another city, county, or state;  or telecommute.

Benefits:

• Greater confidence in your ability to manage off-site personnel.

• Increased morale of off-site staff.

• Reduced stress—yours and that of your off-site staff.

• Higher productivity.

Learning Outcomes:

By the end of this program, you will be able to:

• Describe how the “virtual team” is changing the manager’s role  in the 21st  Century.

• List common problems in managing off-site employees.

• Describe techniques for resolving problems “long distance.”

• Develop long distance communication methods that insure accurate reporting of performance.

• List key techniques for building a cohesive team when not all team members work at the same site.

• Recognize warning signs that problems are brewing in off-site locations.

• Develop self-management skills in off-site employees so they can better accomplish goals and objectives.

Program Outline:

I.          Fundamentals of Off-site Management

            a.         Pros and cons of the 4 management styles

            b.         Leadership style for the 21st century

            c.         Overcoming the obstacles of a changing workplace

            d.         Strategic planning for virtual teams.

II.          Coaching/mentoring off-site personnel

            a.         Recognition systems that motivate

            b.         Developing procedures for keeping employees on track

            c.         Warning signs that help stop problems early on

            d.         Troubleshooting problems

III.         Discipline and off-site employees

            a.         Constructively criticizing

            b.         Brainstorming, mindmapping, and problem-solving

            c.         Managing conflict between sites

IV.        Monitoring performance of off-site personnel.

            a.         Creating a reward system

            b.         Designing a feedback system

            c.         Developing quality checks

V.         Building the virtual  team

            a.         Handling competition/resentment between teams

            b.         Creating a bond between off-site employees

            c.         Building trust and respect among employees

            d.         Empowering each team member

            e.         Three S’s of self-management

            f.          Designing a plan to cope with stress

VI.        Action Plan for greater effectiveness in managing off-site personnel