| The AGTS Mediator’s Academy |
Code:
COM360
CEUs: 3.5 Fee: $1399 ($1199 member)
Bring this program to your organization. It can be customized to meet your specific needs. Call 480-967-7544 for details or e-mail Katrina. Related Topics (Conflict Management and Mediation):
|
|
The ability to effectively manage conflict is high on the list of skills most
sought after by employers. Especially in these difficult times, with tensions on
the rise everywhere, it is critical for organizations and individuals to nip
conflict in the bud, quickly refocus on the work at hand, and reduce chances for
wasted time and expensive litigation.
One of the most powerful conflict management tools is mediation. It is a constructive process for resolving differences between individuals, groups, and organizations. It provides an alternative to avoidance, destructive confrontation, prolonged litigation, or even violence. It's easy to see why many individuals and organizations are investing in mediation training. What separates the AGTS Mediator's Academy from other mediation training? Our program was developed by seasoned mediators as well as highly-skilled instructional design specialists. The use of solid adult learning principles makes all the difference. And to further ensure that skills are developed and "grooved," our program includes 12 hours of mediation practice using 7 different case studies. In the practice sessions, participants are coached one-on-one by professional mediators. The AGTS Mediator's Academy meets the professional standards for becoming trained as a mediator. Don't miss this opportunity to upgrade your skills and become even more valuable to your organizationHere’s what recent participants had to say about the AGTS Mediator’s Academy: If I had these skills when I began my law practice, I would have had a better understanding of how underlying interests affect a dispute. This was a life-changing program. (participant) I recently completed another mediation program. It could not compare to this one. Skill-building role plays and learning that positions and interests need to be separated before a resolution can be attained were invaluable. (participant.) I was impressed with the students’ skills after just five days of training! Kudos for such a successful transfer of information! (visiting coach/mediator) I could not have asked for a better training. I heard nothing but positive comments and I’m thrilled with the way it turned out! (decision maker) The AGTS Mediator’s Academy meets the professional standards for becoming trained as a mediator. For additional information or to bring this program on-site, call us at 480-967-7544, x-21. Length: Five 8-hour sessions Instructor: Hanken and Bickley Who should attend: Individuals who have been tapped by the organization to provide conflict management services and others who would like to increase his/her value to the organization by becoming a trained mediator. Benefits:
Learning Outcomes: By the end of this program, you will be able to:
Program Outline: I. The role of the mediator A. Co-mediator vs. solo-mediator II. Communication and active listening skills III. Ethical dilemmas IV. Conflict resolution V. Rules of negotiation VI. Conducting the mediation A. Opening statements B. Clarification/neutral probing questions C. Issues/interests/concerns 1. Recognizing emotions and needs for validation/recognition 2. Anger management techniques 3. Sensitivity for cultural issues D. Selecting options for resolution E. Helpful language, strategies, and phrases F. Summarizing and drafting final agreements G. Closing statements VII. Impasse strategies VIII. Practice mock mediations and various role-playing situations IX. Laws, statutes, and regulations applicable to mediation |
