CEUs: 0.60

Participant comments from previous sessions:

"The material was up-to-date and interesting and provided useful tips on performance evaluation do's and don'ts."

Related Topics (Management Development/Supervisory):

• Basic Supervisory Skills
• Breaking The Birthday Code©: How to Build Strong Multi-Generational Teams in Today's Diverse Workplace
• Motivating and Retaining Employees:
• Peer to Boss without the Fallout
• Controlling Gossip
• SUPERVISOR'S ACADEMY
• Coaching and Evaluating Performance
• Discipline & Corrective Action
• Equal Employment Opportunity
• Managing Employee "Attitude" Problems
• Selection Interviewing: Hiring the Right One the First Time
• Is Supervision in Your Future?
• Breaking the Birthday Code

Length: One 8-hour session

Instructor: Lewis

Who should attend:  All supervisors will benefit from attending this class.

Benefits:

• Increase individual and organizational productivity.

• Clarify performance expectations and increase job satisfaction.

• Develop a pool of qualified candidates for advancement within the organization.

Learning Outcomes:
By the end of this program, you will be able to:

• Describe ways to partner with an employee in a performance management system.

• Identify ways to establish a work climate conducive to productive performance appraisals.

• Initiate and maintain positive communication about work performance through documentation and feedback.

• Prepare and conduct performance discussions that encourage an exchange of information and produce better results.

Program Outline:

I.    The performance management process 

A.  Performance management 

B.  Performance management cycle 

C.  Performance planning 

D.  Criteria for setting objectives 

E. Guidelines for writing objectives

F. Application

II.   Causes of performance problems
        A. Simulation
        B. Identify causes of performance problems
        C. Application

III.  Improving performance
        A. Using a performance analysis tool
        B. Identifying solutions
        C. Application

IV.  Formal appraisal 
        A. Manager’s preparation for the appraisal
        B. Performance evaluation sequence
        C. Tools for building a good appraisal
        D. Rules for building a good appraisal
        E. How to give constructive feedback

V.  Action planning