CEUs: 0.60   

Participant comments from previous sessions:

"This was the best class on this subject that I have ever taken. Chloe Ann exceeded all my expectations and provided tools to help me become more effective when conducting panel interviews."

"Chloe knows her stuff. She is very interesting and informative."

"Enjoyable presenter, interesting and enthusiastic, makes it worth your while to pay attention."

• Basic Supervisory Skills
• Breaking The Birthday Code©: How to Build Strong Multi-Generational Teams in Today's Diverse Workplace
• Motivating and Retaining Employees:
• Peer to Boss without the Fallout
• Controlling Gossip
• SUPERVISOR'S ACADEMY
• Coaching and Evaluating Employees
• Discipline & Corrective Action
• Equal Employment Opportunity
• Managing Employee "Attitude" Problems
• Performance Management
• the First Time
• Is Supervision in Your Future?
• Breaking the Birthday Code

Length: One 8-hour session

Instructor: Hanken

Who should attend: All supervisors who, at some time, have the responsibility for interviewing and hiring.

• Learn critical managerial skills for interviewing and hiring.
• Refresh your knowledge of the basics of staffing, especially if you hire only infrequently.

Learning Outcomes:
By the end of this program, you will be able to:

• Identify technical and performance skills for individual positions.
• Describe methods for objectively reviewing resumes and applications to note red flags.
• Plan and ask targeted questions.
• Structure a relaxed interview environment using the behavioral format.
• Evaluate a candidate using a standard form.
• Explain how to check a candidate’s references.
• Describe how to abide by all federal and state hiring guidelines.

I. Step I: Prepare

A. First thing/vacant position
B. Interview preparation
C. Job-at-a-glance
D. Hiring/selection process
E. Screening applications/resumes
F. Case studies
G. Application/resume checklist
H. Steps for successful interviewing
I. Interview planner

II. Step II: Conduct

A. How do I create the right atmosphere?
B. Behavioral interviewing techniques and terminology
C. Behavior predicts
D. Typical behavioral questions
E. Dimensions and sample interview questions
F. Setting the climate

III. Step III: Evaluate

A. Evaluate the interview
B. Completing the job candidate selector
C. Documentation requirements
D. Checking references

IV. Legal issues in interviewing

A. Test yourself
B. Discrimination and the law
C. Avoiding sexual harassment
D. Legal questions explained

V. Resources