CEUs: 5.65  

Fee:  $1689 ($1289 member)

Times: Varies - Click here for a complete schedule with course descriptions

Date: 10/14/08 - 1/13/09
Time: Varies
Location: Tempe - AGTS Learning Center

Date: 3/12/09 - 5/21/09
Time: Varies
Location: Tempe - AGTS Learning Center

Related Topics (Management Development/Supervisory):

• Basic Supervisory Skills
• Breaking The Birthday Code©: How to Build Strong Multi-Generational Teams in Today's Diverse Workplace
• Motivating and Retaining Employees:
• Peer to Boss without the Fallout
• Controlling Gossip
• Coaching Skills for Supervisors
• Discipline & Corrective Action
• Equal Employment Opportunity
• Managing Employee "Attitude" Problems
• Performance Management
• Selection Interviewing: Hiring the Right One the First Time
• Is Supervision in Your Future?
• Breaking the Birthday Code

In today’s highly competitive business environment, a well-trained and knowledgeable supervisor is a must.   A skilled supervisor can improve morale, lower turnover, and reduce grievances and litigation.  A skilled supervisor will communicate well and understand how to create an environment that fosters employee engagement and loyalty.

The Supervisor’s Academy covers key supervisory competencies presented once a week over an 11-week period.  This format allows participants time to absorb what they’ve learned and to try out new skills before going on to the next session.

Length:  72.5 hours

Instructor:  Various

Who should attend: New supervisors, soon-to-be supervisors, and more experienced supervisors who would like the benefit of formal management training.

Benefits:

• Reduced grievances and litigation.

• Increased supervisor confidence.

• Improved morale and lowered turnover.

• Higher productivity.

• A network of peers for ongoing support.

• Eligibility for advanced entry to ASU’s CPM Program.

Learning Outcomes:

By the end of this program, you will be able to:

Topics Included in this Program:

• Supervision and Temperament Type

• Communication Skills

• Motivation and Delegation

• Teams, Team Building, and Conflict Management

• Equal Employment Opportunity

• Selection Interviewing

• Performance Management

• Coaching Skills

• Discipline and Corrective Action

• Introduction to Leadership

• Leading Change

• Valuing and Managing Diversity

• Time Management for Supervisors

Graduation:

Upon completion of the Academy, participants are honored at a graduation ceremony to which their supervisors are invited.  The participants are presented with the Supervisor’s Academy Certificate of Completion.

For public sector employees who are interested, the Academy also serves as an entry point to ASU’s Certified Public Manager Program.