CEUs: 5.65  

Fee:  $1689 ($1289 member)

Date: 9/30/10 - 12/16/10
Time: Varies
New Location: Marana Municipal Complex, 11555 W Civic Center Dr, Marana, AZ 85653

Date: 10/20/10 - 1/26/11
Time: Varies
New Location: Ottawa Phoenix Campus, 10020 N 25th Dr, Room 2050, Phoenix, AZ 85021

Click here for a complete schedule with course descriptions

Date: 3/03/11 - 5/12/11
Time: Varies
New Location: University of Phoenix Hohokam Campus, 4635 E Elwood St, Phoenix, AZ 85040

Click here for a complete schedule with course descriptions

Related Topics (Management Development / Supervisor):

• Introduction to Supervision

• Building and Maintaining Trust and Morale

• Controlling Gossip

• Critical Thinking

• Effective Problem Solving and Decision Making

• Essential One-Minute Manager

• Improving Communication and Understanding between Generations in the Workplace

• Is Supervision in Your Future?

• Leading Effective Meetings

• Managing Employee "Attitude" Problems

• Managing Off-Site Employees

• Motivating and Retaining Employees

• Peer to Boss without the Fallout

• Positive Politics

• Situational Leadership

• Talking Points©

Related Topics (Risk Management):

• All I Said Was...Avoiding Unintended Insults, Injuries and Slights in Today's Diverse Workplace

• Eliminating Bullying in the Workplace

• Ethics

• How to Be an Effective Member of a Diverse Workplace

• Preventing Harassment in the Workplace

• Sexual Harassment, Prevention

• Valuing and Managing Diversity

• Violence in the Workplace

• See also Conflict Management and Mediation Section

In today’s highly competitive business environment, well-trained supervisors are a must. Skilled supervisors can improve morale, lower turnover, and reduce grievances and litigation.  They will communicate well and help create an environment that fosters employee engagement and loyalty.

The Supervisor’s Academy covers key supervisory competencies presented once a week over an 11-week period.  This format allows participants time to absorb what they’ve learned and to try out new skills before going on to the next session.

For public sector employees, the Academy serves as an entry point to ASU's Certified Public Manager Program.  For more information call (602) 496-1303 or visit http://ramseyexecutive.asu.edu/programs/CPM.

Graduation:

Upon completion of the Academy, participants are honored at a graduation ceremony to which their supervisors are invited. 

Length:  73.5 hours

Instructor:  Various

Who should attend: New supervisors, soon-to-be supervisors, and more experienced supervisors who would like the benefit of formal management training.

Benefits:

• Reduced grievances and litigation.

• Increased supervisor confidence.

• Improved morale and lowered turnover.

• Higher productivity.

• A network of peers for ongoing support.

Topics Included in this Program:

• Supervision and Temperament Type

• Communication Skills

• Motivation and Delegation

• Teams, Team Building, and Conflict Management

• Equal Employment Opportunity

• Selection Interviewing

• Performance Management Overview

• Coaching Skills

• Discipline and Corrective Action

• The Leadership Challenge

• Leading Change

• Valuing and Managing Diversity

• Time Management for Supervisors