CEUs: 0.35   

Bring this program to your organization. It can be customized to meet your specific needs. Call 480-967-7544 for details or e-mail Katrina.

• Anger Management 101

• Assertive Communication

• Building Healthier Work Relationships^TM

• Communicating Effectively In Crisis Situations

• Conflict, Confrontation, and Communication

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Effective Interpersonal Communication

• EQ Basics

• How to Get Along with People You Don't Like

• Improving Communication and Understanding Between Generations

• Influencing Skills

• Listening Skills

• Men and Women Working Together: A Gender Communication Workshop

• Talking Points©: Tips for Tough Conversations

• True Colors ®

• Understanding Yourself and Others

Length: One 4-hour session

Instructor: Welch-McGrath

Who should attend: Anyone who would like to improve communication through a better understanding of non-verbal communication.

• Improve your communication ability by developing a strong understanding of body language.
• Learn why the non-verbal part of everyday communication can make or break a positive interaction.

Learning Outcomes:
By the end of this program, you will be able to:

• Explain the functions and patterns of body signals.
• Read body signals accurately.
• Demonstrate and interpret examples of facial language.
• Demonstrate and interpret examples of tonal language.

I. The function of body signals and patterns

II. Interpreting body signals

        A. Culture-specific interpretations

        B. It might just be cold in the room!

III. Facial language

IV. Tonal language

V. Putting it all together for improved communication