CEUs: 0.35

Bring this program to your organization. It can be customized to meet your specific needs. Call 480-967-7544 for details or e-mail Katrina.

Participant comments from previous sessions:

"The activities were relevant and stimulated thinking. The instructor created an atmosphere that encouraged discussion and involvement."

• Diversity

Valuing diversity means accepting and being responsive to a wide range of people unlike ourselves. This spans any number of distinctions.  The most obvious are race, gender, national origin, physical ability, and age.  The less obvious are sexual orientation, religion, professional experience, education, personal preferences, work styles, and lifestyle preferences.

In today’s organizations, more and more people are placed in teams to solve problems as well as serve a diverse customer base.  Workers in an environment receptive to diversity are empowered to use their full capacity. Welcoming and valuing diversity are essential in building a high-functioning, high-performance organization.

This course can be expanded to 6 or 8 hours to include organization-specific information and examples. 

Length:  One 4-hour session

Instructor:  Hanken

Who should attend: All supervisors, managers, and team leaders.

Benefits:

• Stronger teams.

• Increased morale.

• Higher productivity.

Learning Outcomes:

By the end of this program, you will be able to:

• Define diversity and its impact on today’s workplace.

• Describe the ways that changing demographics affect the workplace.

• Identify your personal attitudes and behaviors toward differences.

• Identify and practice skills in leading diverse teams and serving a diverse community base.

• List methods for acting as a diversity agent to create a respectful workplace.

Program Outline:

I.          Introduction and definition of diversity

II.          Understanding workplace diversity

            A.         Meaning of culture

            B.         Cultural diversity

III.         Do differences matter?

            A.         Your perceptions

            B.         Influences of stereotypes

            C.         The importance of valuing and managing diversity

IV.        Being a diversity change agent

            A.         The meaning of acting as a change agent

            B.         Choosing behavior that values diversity

V.         Action planning

VI.        Suggested reading