Complete Listing of Topics Available from AGTS

Click on one of the categories below to quickly jump to the section you are interested in or scroll down through the pages.

CAREER MANAGEMENT AND ADVANCEMENT

• Personal Career Leadership

• Planning for the Power Years

• Creating a Positive Impression

• Critical Thinking

• Etiquette Essentials for Everyone

• Introvert Power

• Is Supervision in Your Future?

• Mastering Change

• Positive Politics

• Thinking Optimistically

• Your Attitude is Your Success

• See also Communication / Relationship Management

CHANGE MANAGEMENT

• Mastering Change

• THE SUPERVISOR'S ACADEMY

COMMUNICATION / Interpersonal / Relationship Management

• Anger Management 101

• Assertive Communication

• Building Healthier Work Relationships^TM

• Communicating Effectively In Crisis Situations

• Conflict, Confrontation, and Communication

• Dealing Positively with Workplace Negativity

• Dealing with Difficult People

• Effective Interpersonal Communication

• EQ Basics

• How to Get Along with People You Don't Like

• Improving Communication and Understanding Between Generations

• Influencing Skills

• Listening Skills

• Men and Women Working Together: A Gender Communication Workshop

• Talking Points©: Tips for Tough Conversations

• True Colors ®

• Understanding Non-Verbal Communication

• Understanding Yourself and Others

COMMUNICATION / Presentation Skills

• Presentation Skills

• Advanced Presentation Skills

• How to Make Presentations to Councils and Boards

• Overcoming Stage Fright

COMMUNICATION / Writing Skills

• Business English and Grammar Review

• Business Writing

• Editing and Proofreading Skills

• E-mail

• Policies and Procedures

• Technical Writing Skills

• Writing for the Web

CONFLICT MANAGEMENT and MEDIATION

• Conflict, Confrontation, and Communication

• Conflict Management

• Mediation Services

• The MEDIATOR'S ACADEMY

• Negotiation Skills

CONTRACT ADMINISTRATION

• CONTRACTING ACADEMY

CUSTOMER SERVICE

• Be a Customer Service Superstar!

• Managing the Angry Public

• Telephone Customer Service

• Creating a Customer Service Climate (See MANAGER'S ACADEMY)

• Customer Service Initiatives

DECISION MAKING

• Critical Thinking: Skills that Promote Reason over Reflex

• Effective Problem Solving & Decision Making

DIVERSITY

• How to be an Effective Member of a Diverse Workplace

• Valuing and Managing Diversity

FACILITATION / FACILITATION SERVICES

• Facilitating Groups

• Facilitation Services

INNOVATION

• Innovation, Creativity, and Breakthrough Thinking

MANAGEMENT DEVELOPMENT / LEADERSHIP

• Critical Thinking

• Leadership Challenge

• Leading with Honor: Leadership Strategies that Achieve and Inspire

• THE MANAGER'S ACADEMY

• THE SUPERVISOR'S ACADEMY

MANAGEMENT DEVELOPMENT / MANAGER

• THE MANAGER'S ACADEMY

• Critical Thinking

• Ethics and Ethical Decision Making

• Leadership Challenge

• Leadership Coaching

• Leading with Honor: Leadership Strategies that Achieve and Inspire

• Open, Honest, and Supportive Leadership

MANAGEMENT DEVELOPMENT / SUPERVISOR

• THE SUPERVISOR'S ACADEMY

• Introduction to Supervision

• Building and Maintaining Trust in the Workplace

• Coaching for Excellence (See SUPERVISOR'S ACADEMY)

• Controlling Gossip

• Critical Thinking

• Discipline (See SUPERVISOR'S ACADEMY)

• Effective Delegation (See SUPERVISOR'S ACADEMY)

• Effective Problem Solving and Decision Making

• Equal Employment Opportunity (See SUPERVISOR'S ACADEMY)

• Essential One-Minute Manager

• Improving Communication and Understanding between Generations in the Workplace

• Initiating and Managing Change (See SUPERVISOR'S ACADEMY)

• Is Supervision in Your Future?

• Leading Effective Meetings

• Managing Employee "Attitude" Problems

• Managing Off-Site Employees

• Mastering Change (See SUPERVISOR'S ACADEMY)

• Motivating and Retaining Employees

• Peer to Boss without the Fallout

• Performance Management (See SUPERVISOR'S ACADEMY)

• Positive Politics

• Selection Interviewing (See SUPERVISOR'S ACADEMY)

• Situational Leadership

• Talking Points©

MEETING SKILLS

• Facilitating Groups

• Leading Effective Meetings

• Robert's Rules of Order: The Art of Parliamentary Procedure

• Taking Minutes of Meetings

OFFICE PROFESSIONAL

• Be a Customer Service Superstar

• Filing and Records Management

• Managing the Angry Public

• Robert's Rules of Order

• Stress Management for Frontline Employees

• Taking Minutes of Meetings

• Ultimate Administrative Assistant

PERSONNEL ADMINISTRATION / HUMAN RESOURCES

• HR Assistant I

• HR Assistant II

PROBLEM SOLVING AND DECISION MAKING

• Critical Thinking: Skills that Promote Reason over Reflex

• Effective Problem Solving and Decision Making

PRODUCTIVITY -- PERSONAL

• Effective Time Management

• Getting Organized

• Managing Multiple Priorities

• Mastering Change

• Stress Busters: Humor, Laughter and Play

• Stress Management and Burnout Prevention

• Stress Management for Frontline Employees

PRODUCTIVITY -- ORGANIZATIONAL PRACTICES

• CONTRACTING ACADEMY

• Innovation, Creativity, and Breakthrough Thinking

• Project Management

• Power and Politics in Project Management

• Process Design and Management

• Six Sigma, An Introduction

• Statistics Made Easy

RETREAT AND KEYNOTE TOPICS

RISK MANAGEMENT

• THE SUPERVISOR'S ACADEMY

• All I Said Was...Avoiding Unintended Insults, Injuries and Slights in Today's Diverse Workplace

• Eliminating Bullying in the Workplace

• Ethics

• How to Be an Effective Member of a Diverse Workplace

• Preventing Harassment in the Workplace

• Sexual Harassment, Prevention

• Valuing and Managing Diversity

• Violence in the Workplace

• See also Conflict Management and Mediation Section

TEAMS / TEAM BUILDING / TEAM REPAIR

• Facilitating Groups

• How to Build and Maintain High-Performance Teams

• On-Site Team Consulting

• Team Skills

TRAIN-THE-TRAINER / TRAINER EFFECTIVENESS

• Adult Learning Techniques

• TRAINER'S ACADEMY

WELLNESS

• Building Resiliency

• Dealing with Trauma and Loss

• Humor, Laughter and Play: The Stress Busters

• Stress Management and Burnout Prevention

• Stress Management for Frontline Employees